Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- Domestic: 3–7 business days
- International: 7–21 business days (depending on destination and customs processing)
Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your location and the shipping method selected.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if tracking is available).
International Orders
Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.
Lost or Damaged Packages
If your order is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect addresses.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team at:
- Email: support@digicollex.com